Work Environment Stressors - The link between employees’ well-being and job performance?

Diploma

Abstract

Background: Employees are the human capital which contributes to the success and development of a company to a great extent. Thus, these days, companies do not see them only as factors of production from the classical perspective, but have started to value them as stakeholders and partners with whom long-term goals are achieved together.

Problem Discussion & Purpose: Researchers realized the need of companies to deal with employees, and for that reason, there has been great time and effort spent on studies concerning the relation between job satisfaction and job performance. However, the authors of the thesis came to conclusion that the link between job satisfaction and job performance was still a vague one. Therefore, the thesis is focused on the concept of well-being. The study concentrates on blue-collar workers, and the purpose is to explore and understand the relation between job-related well-being and employees’ job performance in the context of stress caused by following environmental factors: working tools, workload, heat, noise, and safety.

Theoretical Framework: The theories used for this study are concerning job performance, well-being, and stress. An emphasis is given on the work environmental stressors, which are working tools, workload, safety, heat, and noise.

Methodology: To make this study, the researchers applied qualitative approach and used 8 semi-structured interviews to collect the data. The authors have conducted personal “faceto-face” interviews. All of them were tape-recorded to provide the maximum accuracy of received data. Information was gathered within one company.

Conclusion: After conducting research, acquiring empirical findings, and making analysis of data, the thesis authors suggest that there is a link between job performance and jobrelated well-being via the work environment stressors. The authors of the thesis assume that probably the relationship between well-being and performance can look as a “circle-” or “spiral”-like model, where well-being and performance influence each other mutually, however, in different ways at different stages of the model. The influence of well-being on job performance via researched work environment stressors can be either direct or indirect.

The study is of a great importance because it gives good insight of seeing well-being as a link to performance which previously was not done by any other research. Being aware of the influence of the environmental factors, managers can better realize how these factors contribute to the performance and well-being of their employees, and find ways how to improve working environment in order to increase workers’ job performance and jobrelated well-being.

Background

Companies in different industries have always strived for success, however earlier it was defined mostly it in the amount of profit they received from business activities. Nowadays, the concept of long-term success has a far broader meaning, including the idea of sustainable development as a part of goals of the company (Hollensen, 2004). It means that companies no longer concentrate only on profit and other material motives. These days, in order to stay competitive in the market, the focus should be established on other areas of the company as well. These areas include environment-friendly entrepreneurship, corporate social responsibility, customers’ satisfaction, expedient supply chain management including development of logistics, information flows, information technologies, and efficient human resource management (HRM) (Dicken, 2003). It does not mean that entrepreneurs should underestimate the importance of gaining profit; numbers still play a great role in companies’ business, however quality of operations has become more important than it was before.

One of the reasons for that is the fact that the market is getting more and more complex due to globalization, which sets higher requirements to those companies that want to stay competitive in the market. According to Dicken (2003), globalization causes global shifts in the production of goods and services.