This chapter introduces an e-post management system of a courier services which is the first chapter in this research is specifically focused on the theoretical background as well as the statement of the problem, aims and objective of the study, significance of the study, scope of the study, organization of the research and finally the definition of terms. This will bring clarity in regards to the general concept of this research project.

Theoretical Background of the Study

A courier service is an organization which offers special deliveries of packages, money, documents or information. Courier servicers usually boast faster delivery times than any alternative method of transporting documents, and many services in the modern world rely on it. The idea of couriers and a courier service has been around almost as long as civilization, with rulers in antiquity using couriers as a means to make new laws and edicts known throughout their lands. In the modern age of international business, the courier service has become a keystone of enterprise, even as emerging technologies such as the fax machine and Internet have rendered them less useful in some areas.

The largest courier service in the world is the United Parcel Service (UPS), which delivers more than 12 million packages globally each day. UPS had its roots as a courier service in the beginning of the 20th Century, when it was known as the American Messenger Company. UPS survived the depression and the World Wars, and went on to thrive in the global age. Throughout the years it acquired other courier services, including the Motorcycle Messengers and a number of smaller European companies. Federal Express (FedEx) and Dalsey Hillblom Lynn, now Deutsche post AG (DHL) are other well-known global examples of the courier service, both with their roots in the early 1970s. though not nearly as large as Ups, each company controls sizable portions of the market. FedEx is particularly well-respected for its overnight courier service, the first of its kind. DHL smaller courier services abound, particularly in cities. This type of courier service finds its niche in smaller packages and documents which need to be transported from one location in a city to another as quickly as possible. Couriers in these companies often ride bicycles or motorcycles in order to achieve the shortest turnaround times from pickup to delivery. Indeed, the bicycle messenger, whizzing through crowded traffic at unbelievable speeds with a satchel over one shoulder, has become a symbol of the youthful daredevilry of city life.  

Though technology has replaced many traditional uses of the courier service, there still exists a constant need to transport physical goods and documents over both short and long distances as quickly as possible.

Statement of the Problems

Keeping record of parcels in a courier service company and their delivery information is carried out manually. This litters the office with much paper documents. Most often records are misplaced and when a client comes to collect his parcel, he/she spend some hours waiting for confirmation of the parcel. Hence delay is bound to occur while delivering parcel to customers. Also, customers must visit the post office before they can purchase stamps or any other item.

Aims and Objectives of the Study

The objectives of this project are as follows:

Ø  Analysing global trends in e-commerce and why it is important for economic developments.

Ø  Identifying benefits of the adoption of e-post management system by Courier Service Company.

Ø  Developing an e-post platform that can be used by customers to order for post office items.